Due to supply chain issues caused by the coronavirus, any order made over the coming weeks may incur additional delivery delay. We are closely monitoring the situation and our Customer Care team will contact you by email if you are likely to experience a delivery longer than 10 working days.
Listed below are a selection of telephone numbers and websites which could be useful for you or your business.
Further information about Baxi Works can be found on our FAQs page but if you are still struggling to find what you need, then please contact us using the enquiry form here and we'll be happy to help.
If you have problems logging on, or have a question about Works call:
To find out more about training or to book a course call:
To order brochures, installation manuals or user guides call:
For help with the boiler you are working on call:
*Please note the technical team are not available on Sunday's.
Remember to have your Gas Safe number ready
For help and advice on genuine parts, call our knowledgeable and helpful team:
To identify a part number, click here for our dedicated database, PartsArena
To find your nearest genuine parts stockist, click here
We also supply a range of competitively priced complementary heating essentials. Click here to view our latest catalogue.
For more information about Baxi, check out our website: www.baxi.co.uk
For more information about our sister companies visit:
Potterton - www.potterton.co.uk
Main Heating - www.mainheating.co.uk
Heatrae Sadia - www.heatraesadia.com
Potterton Commercial - www.pottertoncommercial.co.uk
Andrews Water Heaters - www.andrewswaterheaters.co.uk
Senertec - www.senertec.co.uk
Baxi Potterton Myson - www.baxipottertonmyson.ie (for Republic of Ireland)
Gas Safe Register
To work legally on gas appliances and installations, and to be on Works, you must be on the Gas Safe Register:
Association of Plumbing and Heating Contractors (APHC)
A trade body for quality plumbing and heating businesses of all sizes, from single heating installers through to large commercial organisations:
The Chartered Institute of Plumbing and Heating Engineering (CIPHE)
The professional body for the UK plumbing and heating industry. Baxi’s training centres in Warwick, Dartford and Warrington are CIPHE Approved:
Heating and Hot Water Industry Council (HHIC)
A member organisation committed to effectively driving, supporting and promoting the sustained growth of the UK domestic heating and hot water industry:
Find out more
Our mobile app enables you to scan the boiler promotional barcode and register the warranty and Gas Safe notification quickly and easily when you’re on the go.
Find out more
It's easy to join and you can start reaping the benefits for your business straightaway and collecting points to spend in the rewards catalogue.