MyLeads Terms and Conditions

(Supplemental to Find an Installer and Baxi Works Terms)

 

This document sets out the terms and conditions governing participation in the My Leads service (the “Service”) and shall apply in addition to the Find an Installer terms and any applicable Baxi Works or Baxi Approved Installer terms (together, the “Programme Terms”).

In the event of any inconsistency between these terms and the Programme Terms, the Programme Terms shall prevail unless these terms expressly state otherwise.

 

1. INTRODUCTION

1.1 Baxi Heating UK Limited (“Baxi”) is a company registered in England and Wales with registered number 03879156 whose registered office is at Brooks House, Coventry Road, Warwick, CV34 4LL.

1.2 Baxi operates the My Leads service as part of its “Find an Installer” offering, enabling participating Installers to receive and manage customer enquiries (“Leads”) via the Baxi Toolbelt App (the “App”).

1.3 By registering for and using the Service, you agree that your participation shall be governed by these terms and conditions together with the Programme Terms. To the extent of any conflict, the order of precedence described above shall apply.

2. DEFINITIONS

In these terms and conditions:

  • “App” means the Baxi Toolbelt App;
  • “Baxi” means Baxi Heating UK Limited;
  • “Business” means a limited company, partnership, or sole trader participating in the Service;
  • “Customer” means a homeowner or end user submitting an enquiry via Find an Installer;
  • “Find an Installer” means the Baxi tool available via the Baxi website (www.baxi.co.uk);
  • “Installer”, “you”, or “your” means the Business registered with Baxi Works and participating in the Service;
  • “Lead” means a customer enquiry made available to you via the Service;
  • “My Leads” or the “Service” means the lead generation and management functionality provided by Baxi within the App;
  • “Programme Terms” has the meaning given in clause 1.3;
  • “Services” means the installation, repair, maintenance, or other services provided by you to a Customer.

 

3. ELIGIBILITY AND PARTICIPATION

3.1 Participation in the Service is subject to eligibility criteria determined by Baxi from time to time.

3.2 To participate, you shall:
(a) be an active member of Baxi Works;
(b) be listed on Find an Installer;
(c) maintain valid public liability insurance with a minimum cover of £2,000,000; and
(d) maintain access to a compatible device capable of operating the App.

3.3 Baxi reserves the right, at its sole discretion and without liability, to accept or refuse any application to participate in the Service.

3.4 Baxi may verify your eligibility at any time and may suspend or remove your access where you fail to meet the requirements of this clause.

 

4. INSTALLER PROFILE

4.1 You shall ensure that all profile information, including contact details and service coverage, is accurate, complete, and kept up to date at all times.

4.2 Baxi shall not be liable for any loss of Leads or opportunities arising from inaccurate or incomplete profile information.

 

5. LEADS AND RESPONSE REQUIREMENTS

5.1 Leads will be made available to you via the App.

5.2 You shall accept or decline each Lead within 72 hours of it being made available.

5.3 Failure to respond within the required timeframe, or repeated failure to respond, may result in the Lead being withdrawn and may lead to suspension or removal from the Service.

5.4 Baxi reserves the right, at its sole discretion, to allocate, reallocate, or withdraw Leads at any time without prior notice.

 

6. LEAD MANAGEMENT OBLIGATIONS

6.1 Where you accept a Lead, you shall:
(a) manage the Lead using the App;
(b) maintain accurate and up‑to‑date status information; and
(c) progress the Lead in a timely and professional manner.

6.2 You acknowledge that failure to comply with this clause may impact your participation in the Service.

 

7. CUSTOMER RELATIONSHIP

7.1 Any agreement for Services is solely between you and the Customer.

7.2 Baxi shall have no liability in respect of:
(a) any contract between you and a Customer;
(b) the provision, quality, or performance of Services; or
(c) any dispute arising between you and a Customer.

 

8. USE OF THE APP

8.1 You are responsible for maintaining access to a compatible device, internet connectivity, and the App.

8.2 Baxi shall not be liable for any inability to access or use the Service due to technical issues, device incompatibility, or connectivity failures.

 

9. CONDUCT AND USE OF LEADS

9.1 You shall use Lead information solely for the purpose of responding to the relevant enquiry.

9.2 You shall comply with all applicable data protection and privacy laws when handling Customer information, including the UK GDPR and the Data Protection Act 2018, where applicable.

9.3 You shall not misuse, share, or retain Lead data beyond what is necessary for the provision of Services.

9.4 You shall implement and maintain appropriate technical and organisational measures to protect Lead data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration, or disclosure.

 

10. PERFORMANCE MONITORING, AUDIT AND REMOVAL

10.1 Baxi may monitor your performance and compliance with these terms, including (without limitation):

  • response times;
  • lead conversion and management;
  • customer interactions;
  • accuracy of profile information;
  • insurance validity; and
  • use of the App and handling of Leads.

10.2 Baxi reserves the right to audit your compliance at any time and may require you to provide information, documentation, and reasonable assistance.

10.3 Where, in Baxi’s sole discretion, your performance or conduct does not meet required standards, or you fail to comply with these terms, Baxi may, without notice or liability:
(a) suspend your access to the Service;
(b) remove you from the Service; or
(c) take any other action deemed appropriate.

 

11. NO GUARANTEE OF LEADS

11.1 Baxi does not guarantee the volume, frequency, or quality of Leads.

11.2 The availability of Leads may vary and is subject to factors outside of Baxi’s control.

 

12. LIABILITY

12.1 Nothing in these terms shall limit or exclude liability where it cannot be excluded by law.

12.2 Subject to clause 12.1, to the fullest extent permitted by law, Baxi shall not be liable to you for:
(a) any loss of profit, revenue, business, or anticipated savings;
(b) any indirect or consequential loss; or
(c) any loss arising from your use of, or inability to use, the Service.

12.3 The Service is provided “as is” and Baxi gives no warranties, express or implied, in relation to its availability, performance, or outcomes.

 

13. TERMINATION

13.1 You may cease participation in the Service at any time by discontinuing use and, where requested by Baxi, removing or ceasing to use any related materials or access credentials.

13.2 Baxi may suspend or terminate your access to the Service at any time, with or without notice, and without liability.

13.3 Upon termination, your right to access and use the Service shall immediately cease.

 

14. VARIATION

14.1 Baxi reserves the right to amend these terms and conditions at any time.

14.2 Any changes will take effect upon publication or notification, and continued use of the Service constitutes acceptance of such changes. If you do not agree to a change, you must stop using the Service.

 

15. FORCE MAJEURE

Baxi shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control.

 

16. GENERAL

16.1 These terms are governed by English law.

16.2 The courts of England and Wales shall have exclusive jurisdiction.

 

MyLeads