Parts and labour warranties

We're committed to making things easy for our installers, which is why we offer leading parts and labour warranties, so your customers can have peace of mind that their Baxi product will provide heating and hot water for years to come.

Here's a reminder of the warranty offers available:


Standard Warranty
(years)
Promotional Warranty
(years)
Baxi 200 Combi 222
Baxi 400 Combi 225
Baxi 600 Combi 227
Baxi 800 Combi 2210
Main Eco Compact Combi25
Potterton Titanium Combi27
Baxi Platinum+ Combi210
Baxi Platinum Combi210
Baxi Duo-tec Combi27
Baxi 800 System 2210
Baxi 600 System 2 27
Baxi Megaflo System27
Baxi Platinum+ System210
Main Eco Compact System25
Baxi 400 Heat25
Baxi 600 Heat27
Baxi 800 Heat210
Main Eco Compact Heat25
Potterton Titanium Heat27

To qualify, the product must be registered within 30 days on Baxi Works or baxi.co.uk, the Benchmark Commissioning Checklist completed and an annual service carried out.

Click here for Warranty terms and conditions.

All of our warranties are backed by Baxi Customer Support, our award winning service division, and a nationwide network of our own fully trained Baxi engineers.

Need to make an In-Warranty call out?

Next day call out from Baxi Customer Support for Members and Associates - we guarantee next day call out (dependant on time and date of call, see below) for breakdowns of registered boilers or cylinders for appliances off* within warranty

- call before 3pm (Monday to Friday) engineer visit next working day

- call before 3pm on Friday, engineer visit on Saturday

- call before 12noon on Saturday, engineer visit on Monday

- call before 12noon on Sunday, engineer visit on Monday

Non-urgent faults call before 3pm (Monday - Friday), engineer visit three working day response

If we can't repair on first visit, complete repair within 3 working days of initial call out (subject to availability of parts)

* 'appliance off' means a product that is not producing heating or hot water, or leaks gas or water


Same day call out from Baxi Customer Support for Baxi Approved Installers - we offer same day call out (dependant on time and date of call, see below) for breakdowns of registered boilers or cylinders for appliances off* within warranty

- call before 10am (Monday to Friday) engineer visit same working day

- call between 10am and 5pm (Monday to Friday) , engineer visit next working day

- call before 10am on Saturday, endeavour engineer visit same day

- call between 10am and 12noon on Saturday, engineer visit on Monday

- call before 12noon on Sunday, engineer visit on Monday

Non-urgent faults call before 3pm (Monday - Friday), engineer visit three working day response

* 'appliance off' means a product that is not producing heating or hot water, or leaks gas or water

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Baxi Toolbelt App

Our mobile app enables you to scan the boiler promotional barcode and register the warranty and Gas Safe notification quickly and easily when you’re on the go.

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Join Baxi Works

It's easy to join and you can start reaping the benefits for your business straightaway and collecting points to spend in the rewards catalogue.