Parts and labour warranties
We're committed to making things easy for our installers, which is why we offer leading parts and labour warranties, so your customers can have peace of mind that their Baxi product will provide heating and hot water for years to come.
Register with Works
Here's a reminder of the warranty offers available:
| Standard Warranty (years) | Promotional Warranty (years) | |
|---|---|---|
| Baxi 200 Combi 2 | 2 | 2 |
| Baxi 400 Combi 2 | 2 | 5 |
| Baxi 600 Combi 2 | 2 | 7 |
| Baxi 800 Combi 2 | 2 | 10 |
| Main Eco Compact Combi | 2 | 5 |
| Potterton Titanium Combi | 2 | 7 |
| Baxi Platinum+ Combi | 2 | 10 |
| Baxi Platinum Combi | 2 | 10 |
| Baxi Duo-tec Combi | 2 | 7 |
| Baxi 800 System 2 | 2 | 10 |
| Baxi 600 System 2 | 2 | 7 |
| Baxi Megaflo System | 2 | 7 |
| Baxi Platinum+ System | 2 | 10 |
| Main Eco Compact System | 2 | 5 |
| Baxi 400 Heat | 2 | 5 |
| Baxi 600 Heat | 2 | 7 |
| Baxi 800 Heat | 2 | 10 |
| Main Eco Compact Heat | 2 | 5 |
| Potterton Titanium Heat | 2 | 7 |
To qualify, the product must be registered within 30 days on Baxi Works or baxi.co.uk, the Benchmark Commissioning Checklist completed and an annual service carried out.
Click here for Warranty terms and conditions.
All of our warranties are backed by Baxi Customer Support, our award winning service division, and a nationwide network of our own fully trained Baxi engineers.
Need to make an In-Warranty call out?
Next day call out from Baxi Customer Support for Members and Associates - we guarantee next day call out (dependant on time and date of call, see below) for breakdowns of registered boilers or cylinders for appliances off* within warranty
- call before 3pm (Monday to Friday) engineer visit next working day
- call before 3pm on Friday, engineer visit on Saturday
- call before 12noon on Saturday, engineer visit on Monday
- call before 12noon on Sunday, engineer visit on Monday
Non-urgent faults call before 3pm (Monday - Friday), engineer visit three working day response
If we can't repair on first visit, complete repair within 3 working days of initial call out (subject to availability of parts)
* 'appliance off' means a product that is not producing heating or hot water, or leaks gas or water
Same day call out from Baxi Customer Support for Baxi Approved Installers - we offer same day call out (dependant on time and date of call, see below) for breakdowns of registered boilers or cylinders for appliances off* within warranty
- call before 10am (Monday to Friday) engineer visit same working day
- call between 10am and 5pm (Monday to Friday) , engineer visit next working day
- call before 10am on Saturday, endeavour engineer visit same day
- call between 10am and 12noon on Saturday, engineer visit on Monday
- call before 12noon on Sunday, engineer visit on Monday
Non-urgent faults call before 3pm (Monday - Friday), engineer visit three working day response
* 'appliance off' means a product that is not producing heating or hot water, or leaks gas or water
How can we help?
Find out more about the Baxi Works loyalty scheme and how we can help make your life easier
Baxi Toolbelt App
Our mobile app enables you to scan the boiler promotional barcode and register the warranty and Gas Safe notification quickly and easily when you’re on the go.
Join Baxi Works
It's easy to join and you can start reaping the benefits for your business straightaway and collecting points to spend in the rewards catalogue.