Due to supply chain issues caused by the coronavirus, any order made over the coming weeks may incur additional delivery delay. We are closely monitoring the situation and our Customer Care team will contact you by email if you are likely to experience a delivery longer than 10 working days.
We're committed to making things easy for our installers, which is why we are offering amazing warranties on our boilers until 31 December 2020, giving your customers the peace of mind that their boiler will keep them warm for years to come.
| Standard Warranty (years) | Promotional Warranty (years) | |
|---|---|---|
| Baxi 200 Combi | 2 | 3 |
| Baxi 400 Combi | 2 | 5 |
| Baxi 600 Combi | 2 | 7 |
| Baxi 200 Heat | 2 | 3 |
| Baxi 400 Heat | 2 | 5 |
| Baxi Platinum Combi | 5 | 10 |
| Baxi Duo-tec Combi | 2 | 7 |
| Baxi Megaflo System | 2 | 7 |
| Baxi EcoBlue Advance Combi | 7 | 10 |
| Baxi EcoBlue + Combi | 5 | 7 |
| Baxi EcoBlue System | 5 | 7 |
| Baxi EcoBlue Advance Heat | 5 | 7 |
| Main Eco Compact Combi | 2 | 5 |
| Main Eco Compact System | 2 | 5 |
| Main Eco Elite Combi | 2 | 5 |
| Main Eco Elite System | 2 | 3 |
| Main Heat | 2 | 3 |
| Potterton Titanium Combi | 5 | 7 |
| Potterton Titanium Heat | 2 | 7 |
To qualify, the boiler must be registered within 30 days on Baxi Works or baxi.co.uk, the Benchmark Commissioning Checklist completed and an annual service carried out.
Click here for Warranty terms and conditions.
All of our warranties are backed by Baxi Customer Support, our award winning service division, and a nationwide network of our own fully trained Baxi engineers.
Next day call out from Baxi Customer Support for Members and Associates - we guarantee next day call out (dependant on time and date of call, see below) for breakdowns of registered boilers or cylinders for appliances off* within warranty
- call before 3pm (Monday to Friday) engineer visit next working day
- call before 3pm on Friday, engineer visit on Saturday
- call before 12noon on Saturday, engineer visit on Monday
- call before 12noon on Sunday, engineer visit on Monday
Non-urgent faults call before 3pm (Monday - Friday), engineer visit three working day response
If we can't repair on first visit, complete repair within 3 working days of initial call out (subject to availability of parts)
* 'appliance off' means a boiler that is not producing heating or hot water, or leaks gas or water
Same day call out from Baxi Customer Support for Baxi Approved Installers - we offer same day call out (dependant on time and date of call, see below) for breakdowns of registered boilers or cylinders for appliances off* within warranty
- call before 10am (Monday to Friday) engineer visit same working day
- call between 10am and 5pm (Monday to Friday) , engineer visit next working day
- call before 10am on Saturday, endeavour engineer visit same day
- call between 10am and 12noon on Saturday, engineer visit on Monday
- call before 12noon on Sunday, engineer visit on Monday
Non-urgent faults call before 3pm (Monday - Friday), engineer visit three working day response
* 'appliance off' means a boiler that is not producing heating or hot water, or leaks gas or water
Find out more about the Baxi Works loyalty scheme and how we can help make your life easier
Baxi Toolbelt App
Our mobile app enables you to scan the boiler promotional barcode and register the warranty and Gas Safe notification quickly and easily when you’re on the go.
Join Baxi Works
It's easy to join and you can start reaping the benefits for your business straightaway and collecting points to spend in the rewards catalogue.
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