Yes. Baxi Works is now available to both Gas Safe registered installers and non-Gas Safe registered installers. You will also need to be the nominated representative of the business. In addition, your business must not be in receipt of contract support from Baxi Heating UK Limited, directly or indirectly via a merchant.

No. Only your nominated representative can redeem points on behalf of your business. The contact must be nominated when you first register to be a member of Baxi Works.

Yes. By contacting Baxi Works via 'Contact Baxi Works' in the Help section of the website. 

Your details will always be secure when using Baxi Works. We will never ask for your password, credit card or debit card details via email or pop-ups, or for any purpose other than logging into Baxi Works.

Your username will be your email address which you originally signed up to Works with. If you have forgotten this email please contact us.

Yes, our dedicated helpline number is 0345 121 3212 (UK) or 0345 121 3211 (Republic of Ireland), and we are here to help Monday-Friday 8am-6pm. 

Please use the 'Forgot your password?' link on the homepage which is in the 'Sign in to Works' log in area. You can reset your password up to five times each day. 

Baxi Works has four membership levels. Find out more about membership levels. 

The higher your membership level, the more benefits you will get, and will potentially get more points for the products you install. For example, we will send out service reminders to Baxi Approved Installers' customers for the whole length of the warranty period and they will get priority same day access to Baxi Customer Support, as well as Baxi Approved Installer workwear and logos.

We determine your membership level by the credits you receive from installing our products over a 12-month period. To become an Associate, you have to earn 5 – 19 credits over a rolling 12-month period and to become a Baxi Approved Installer, you have to earn 20 – 49 credits over a rolling 12-month period. To join our highest tier, Baxi Approved Partner, you have to earn 50+ credits over a rolling 12-month period. 

You can earn credits through installing and registering our products – cylinder installs earn 1 credit, boiler installs earn 2 credits and air source heat pump installs earn 5 credits. 

We also ask that Associates and Baxi Approved Installers attend a free Baxi product training course. When completing your Baxi Approved Installer profile, you will need to attach an up-to-date version of your public liability insurance as a 2mb PDF and accept the terms and conditions. 

Once you have been promoted to a higher level, we guarantee that you will stay there for at least 12 months. To stay there after that, you will have to continue registering the minimum number of products required for that level. 

You can earn points for registering products on Baxi Works. How many points you earn depends on your membership level. Take a look at our membership points table.

Our products contain a promotional label which you will find in the packaging, or you can get the barcode off the product. It is 17 digits long and has a barcode above it. You have to enter the promotional label digits into the 'Register a product' form on Baxi Works. If you are a Member, Associate, Baxi Approved Installer or Baxi Approved Partner, you can scan the barcode using the Baxi Toolbelt App. 

You can start collecting your points as soon as you register. You will be able to spend points once your membership has been approved, which we aim to do within 48 hours of your registration.

You can view your points balance at any time by logging in to Baxi Works. Go to 'My Account' and click on 'Points statement'. We will also send you a statement every month showing how many points are in your account.

No. Baxi Works is only available for purchases made by you or your business. We may ask for copy invoices as proof of purchase at any time. Your account may be suspended while we carry out this random investigation. If you fail to provide copy invoices, we may close your account.

Yes. You will need to send the product invoice along with its details and serial number. Please email support@baxiworks.co.uk or if you are in the Republic of Ireland support@baxiworks.ie. We will endeavour to contact you within two working days with the promotional barcode for you to register online. 

Yes. Your points will expire after 24 months on Baxi Works. Check out how you can spend your points in our reward catalogue. You will need to be logged into Baxi Works to access the catalogue.

Any claims you make will be updated as soon as the product has been registered for Gas Safe and warranty or warranty only, providing you have entered the correct barcode information, and the claim has been accepted.

Baxi Works is a long-term rewards scheme, and we are committed to supporting our installers into the future. However, we do reserve the right to close Baxi Works as described in our terms and conditions.

You can log into your account at any time, browse the rewards catalogue and spend your points on anything that you like. 

You can only claim your rewards using the points you have collected. 

When we receive your order, an acknowledgement will be generated showing an order reference number. We will also send you an email confirming that we have received your order.

No. You can only spend points on the published offers, which we regularly update. No cash alternative is available. If there is something you would like us to consider adding to the reward catalogue, please contact us via 'Contact Baxi Works' in the Help section of the website. 

Simply visit our rewards catalogue where we have a full selection of products and gift vouchers for everyone. We have everything from vouchers to experience days and power tools. Be sure to check the rewards section regularly because we constantly extend our range.

Making a redemption is easy. Once you have chosen a reward from our catalogue, simply click 'Add to basket', you will then be taken to a 'Rewards basket page' where you can confirm, cancel or add more rewards to your order. 

Once you are satisfied with your order click, 'Complete your order'.

Go to the Register a Product page. 

You can register a product warranty for either warranty only or warranty and Gas Safe notification (where applicable). 

Any registrations showing on your account as 'Incomplete' will need to be processed in full to qualify for the warranty and to have the points awarded. 

Please note: For your customer's warranty to be valid, you must:

• Register the warranty within 30 days of the installation
• Complete the Benchmark checklist (where applicable)
• Ensure the product is serviced every year (where applicable)
• Use Baxi Genuine Parts 

Both must be completed within 30 days of installation.

Yes, once you have filled in all your customer's details on Baxi Works, they are sent to the Gas Safe Register and appear in your account there. The Gas Safe Register will notify the Local Authority in accordance with legislation.

We will send a certificate to the address specified by you during the registration process. If you don't specify an address we will automatically send the certificate to the householder. If you input your or the customer’s email while registering, instead of a physical copy, the recipient email will receive a digital copy. 

You will be given the option of viewing and downloading copies of the warranty letter and Gas Safe certificate directly from your product registration history for any boilers that you have registered on Baxi Works since 20th March 2016.

Yes. If you have successfully registered the warranty, we will send a confirmation letter within 28 days to the address you specified. If you have chosen for the letter to be sent directly to the householder, by giving us their details you are giving us permission to send them the warranty confirmation. If you have provided the customers email address during the registration, they will receive an email prompt.

Yes. Log into your Baxi Works account and click on 'My registrations' in the 'My account' section. All your registrations and the status of warranties can be found there.

Yes, you can change the Warranty or Gas Safe notification by going to the 'My registrations' in the 'My Account' section of the website and selecting 'Amend'. You will only have up to 30 days after the installation date to amend registrations.

Yes. You will be able to download this through the Baxi Toolbelt app, alternatively your customer can download their documentation through the My Baxi App. 

The dedicated phone line numbers are 0344 879 7948 (Boilers) or 0344 335 5374 (Cylinders, Heatrae Sadia and Santon).

The customer can ring Baxi Customer Support, but they can’t use the special telephone number that we only give to our members of Baxi Works. 

The best route for the customer is to contact you to see if you can fix the fault and if you can't, you can call Baxi and take advantage of the SLA, or Baxi Works Members, Associates, Baxi Approved Installers and Baxi Approved Partners can use the 'Book a Repair' feature on the Baxi Toolbelt App under the Baxi Works section. 

Baxi Works is a UK-based loyalty programme, and we are unable to send rewards to outside of the UK. 

Contact us using 'Contact Baxi Works' within the Help section of the website. We will do our best to amend/cancel any orders which have not been dispatched. However, if the order has already been processed, we will be unable to amend/refund the redemption. This does not affect your statutory rights.

Unfortunately, we do not accept returns on rewards redeemed. In the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace the item or refund your account with Baxi Works points. We will provide a free of charge postage label or courier pick up where possible. Please note that we will be unable to deal with any faults reported after 30 days and you will need to contact the manufacturer yourself. 

Most rewards take up to 10 working days (Monday-Friday) to be delivered, and magazine subscriptions can take 4-12 weeks. If you have not received your reward within 10 working days, please contact us using 'Contact Baxi Works' in the Help section of the website and tell us which reward you are still waiting for.

Contact us using 'Contact Baxi Works' in the Help section of the website. We will do our best to change your address. However, if the order has already been processed, we will not be able to make the change.

We may close your account at any time if you are in breach of any of the terms and conditions of being a member. Should this happen, we will contact you to discuss your account.