NEW! Use the Baxi Toolbelt App to complete the Benchmark Checklist!

Last month saw the launch of the HHIC’s new Benchmark App which enables you to complete the checklist for a boiler digitally for the first time.

We’ve got some even better news - As of Monday 7^th June 2021 you can use the Baxi Toolbelt App to complete the Benchmark Checklist!

Here’s how:

Step 1 - Ensure you have the latest version of the Baxi Toolbelt App.

Step 2 – Download the Benchmark App and register for an account.

Step 3 – Login to Baxi Works on the Baxi Toolbelt App.

Step 4 – Register a boiler. At the end of the boiler warranty and Gas Safe registration (and retrospectively from the Product Registration History) you will be given the option to proceed with completing the Benchmark Checklist.

Step 5 – Complete the Benchmark Checklist.

Done! Everything there, all in one place – seamless!

Baxi is proud to have been involved in the development of the digital Benchmark Checklist. And now that it’s in the Baxi Toolbelt App, we believe it will bring a wealth of benefits for both you and your customers.

Now you can ditch the paper version, save time and keep everything in one place, by doing it on the Baxi Toolbelt App when you register the boiler.

What are you waiting for? Head over to the App Store and download the latest version of the Baxi Toolbelt App and ensure you have the new Benchmark App at the same time.

Lastly, as a little incentive (and thank you) for giving it a try, if you are one of the first 500 Baxi Works members to complete the Benchmark Checklist using the Baxi Toolbelt App, we’ll send you a FREE Baxter dog!

FAQS 

1. What do I need to be able to complete a digital Benchmark Checklist through Baxi Works? 

A: First, you will need to download the Benchmark App from either the App store for iOS devices or Google Play. Once you have downloaded the app, you will need to register for a Benchmark account. The Benchmark app is free to download and use! 

2. How do I link my Baxi Works account with my Benchmark account? 

A: The next time you complete a warranty or warranty and Gas Safe registration through Baxi Works, you will be asked if you would like to start a Digital Benchmark submission. To do this you will be asked to link your Benchmark account with your Baxi Works account.  Please select ‘yes’ when prompted. You will then be taken to a Benchmark page and asked to enter your username and password for your Benchmark account and to authorise it. This will link the two accounts securely. 

3. What are the benefits of linking my Baxi Works account with my Benchmark account? 

A: Baxi has worked in partnership with the HHIC/Benchmark and other industry manufacturers to develop the digital Benchmark app to provide installers with a quick and easy way of completing a Benchmark submission. The additional option of linking your Baxi Works account with your Benchmark account makes the process of completing Benchmark even easier for you: 

1. Allows you to start a digital Benchmark submission at the end of a warranty registration, meaning the product details get automatically populated into the Benchmark app for a quicker, smoother process 

2. Allows you to track the status of a Benchmark submission from your product registration history in your Baxi Works account 

3. Provide piece of mind to your customers upon job completion. You can also email a copy of the Benchmark submission to the homeowner at the end of the process! 

4. Can I still complete the hard/paper copy of Benchmark Checklist? 

A: The paper Benchmark form is still currently available, but in time it will be phased out.

5. Can I save and go back to the Benchmark Checklist to complete it if I’m not ready to do it at the same time I register the boiler on Baxi Works? 

A: Yes you can.  If you are not able to complete the Digital Benchmark submission at the end of a warranty registration, you can select ‘Not now’ and complete it at a more suitable time by visiting your ‘Product registration history’ page in your Baxi Works account. However, this must be done within 30 days of the date of installation. 

6. Can I add the Benchmark Checklist to any of my previous installs that I have registered on Baxi Works? 

A: You can only complete a Digital Benchmark submission for any new boiler installations.  They can’t be back dated. 

7. What if I realise I made a mistake on the Benchmark Checklist after I have submitted it? 

A: If you are experiencing any issues with a Digital Benchmark submission using the Benchmark app, please email support@benchmark.org.uk. Support is available from 9am – 5pm Monday to Friday (excluding bank holidays) 

8. How long do I have to complete the Benchmark Checklist and how strict is the timeframe? 

A: As per the standards set by the HHIC (Heating and Hot Water Industry Council) the Benchmark submission must be completed within 30 days from the date of installation. 

9. I don’t use the Baxi Toolbelt App.  Can I complete the Benchmark Checklist digitally on the desktop version of my Baxi Works account? 

A: The Digital Benchmark app has been created as an app only, and currently there is not a web version available. To get the best experience, we advise you to use the Baxi Toolbelt App to register your Baxi boilers for warranty and Gas Safe and link the Benchmark app with it, to reduce the amount of paperwork you have to do.  

10. Who can I talk to if I have an issue completing the Benchmark Checklist on the Baxi Toolbelt App? 

A: If you experience any issues starting a Digital Benchmark submission through the Baxi Toolbelt App, please contact the Baxi Works helpline on 0345 121 3212. 

If you are experiencing any issues with a Digital Benchmark submission using the Benchmark app, please email support@benchmark.org.uk. Support is available from 9am – 5pm Monday to Friday (excluding bank holidays) 

11. Can I email a copy of the completed digital Benchmark Checklist to the homeowner? 

A: Yes, at the end of the Benchmark process there is the option to add the householder's email address so you can send them a copy of the record. 

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