Key contacts and useful links

Listed below are a selection of telephone numbers and websites which could be useful for you or your business.

Further information about Baxi Works can be found on our FAQs page but if you are still struggling to find what you need, then please contact us using the enquiry form here and we'll be happy to help

Register with Works

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Key contacts

If you have problems logging on, or have a question about Works call:

0345 121 3212

To find out more about training or to book a course call:

0344 335 4207

To order brochures, installation manuals or user guides call:

0344 871 1545

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Baxi Customer Support

For help with the boiler you are working on call:

0344 871 1545 (non-Works members)

0344 879 7948 (Priority phoneline for Works members only) Press option 1 for service and option 2 for technical.


Opening hours:
Monday to Friday: 8am - 6pm
Saturday/Sunday and bank holidays: 8.30am – 2pm


*Please note the technical team are not available on a Sunday.

Remember to have your Gas Safe number ready.

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Baxi Genuine Parts

For help and advice on genuine parts, call our knowledgeable and helpful team:

0344 871 1540

To identify a part number, click here for our dedicated database, PartsArena

To find your nearest genuine parts stockist, click here

Useful links

For more information about Baxi, check out our website:

For more information about our sister companies visit:

Potterton -
Main Heating -
Heatrae Sadia -
Potterton Commercial -
Andrews Water Heaters -
Senertec -
Baxi  - (for Republic of Ireland)

Gas Safe Register
To work legally on gas appliances and installations, and to be on Works, you must be on the Gas Safe Register:

Association of Plumbing and Heating Contractors (APHC)
A trade body for quality plumbing and heating businesses of all sizes, from single heating installers through to large commercial organisations:

The Chartered Institute of Plumbing and Heating Engineering (CIPHE)
The professional body for the UK plumbing and heating industry. Baxi’s training centres in Warwick, Dartford and Warrington are CIPHE Approved:

Heating and Hot Water Industry Council (HHIC)
A member organisation committed to effectively driving, supporting and promoting the sustained growth of the UK domestic heating and hot water industry:

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Baxi Toolbelt App

Our mobile app enables you to scan the boiler promotional barcode and register the warranty and Gas Safe notification quickly and easily when you’re on the go.

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Join Baxi Works

It's easy to join and you can start reaping the benefits for your business straightaway and collecting points to spend in the rewards catalogue.