Baxi works

Prioritising you

Save time and hassle with priority call out from Baxi Customer Support. We recognise how valuable your time is, and if something does go wrong, we help put your customers first.

We offer an engineer to come the next day (for members and associates) or the same day (for Baxi Approved Installers) for in-warranty boilers and cylinders that are not producing heat and hot water.

Prioritising you

When you join Works, you will be given a priority phone number for Baxi Customer Support, knowing that you can speak to us quickly when you need to.

  • Same day call out - Baxi Approved Installers can request an engineer to visit that day for in-warranty boilers and cylinders*
  • Next day call out - Works members and associates can request an engineer to visit the next day for in-warranty boilers and cylinders*
  • Local rate phone number answered in 30 seconds - When you select to speak to 'service', we will answer your call within 30 seconds. If we are busy, leave us a message and we will call you back within 30 minutes guaranteed! You can then book in your job
  • Priority technical support - When you select to speak to 'technical' you will jump to the front of the queue with direct access to our top tier of technical support

*For registered boilers and cylinders only that are not producing heating or hot water. Please view our terms and conditions for further details on the next/same day call out

How can we help?

Find out more about the Baxi Works loyalty scheme and how we can help make your life easier

Baxi Toolbelt App

Our new mobile app enables you to scan the boiler promotional barcode and register the warranty and Gas Safe notification quickly and easily when you’re on the go.

Find out more

Join Baxi Works

It's easy to join and you can start reaping the benefits for your business straightaway and collecting points to spend in the rewards catalogue.

Find out more